A Southwestern health plan was experiencing difficulty handling their call volume, resulting in long hold times and high abandon rates. Jacobson quickly provided a team of customer service representatives to address the client’s call volume.
When our client moved from a Claimfacts system to Trizetto’s Facets system, the high-complexity and high-volume plans caused a significant delay. With several thousand unique products to configure, Jacobson quickly provided an experienced consultant able to produce immediate results.
This mission-critical project was driven by this plan’s own clients. Dental CSRs were needed to verify coverage information and document provider data. We customized a virtual solution, and our staff was at full production the first day on assignment.
This Medicare Administrative Contractor (MAC) was deflecting 90 percent of received calls and only answering an average of 4,000 calls for every 55,000 inbound calls.
This client completed a system conversion from their legacy system to Facets. Due to configuration issues and an extended ramp-up period, there was a substantial backlog of more than 50,000 claims. Jacobson’s team was able to quickly ramp up the project and positively impact call volume.
Our client’s provider database contained many duplicate and outdated records, which had caused a significant claims inventory to build up. Jacobson provided a team who successfully cleaned up the database and tackled the pending backlog.
This client was responding to a proposal request for a new government-sponsored managed care plan. Challenged with meeting the required member and provider accessibility standards, Jacobson provided a professional with a background in managed care and provider network development, resulting in a successful completion of the project.
This quarter’s Compass feature article offers best practices to help your employees communicate, collaborate and work effectively with all generations in today’s workplace. The newsletter also includes an overview of the industry’s current labor market and recent executive-level job changes.
Similar to December 2022 (which saw an unemployment rate of 3.5% that quickly fell in the following months), December 2023’s unemployment rate increased to 3.4% for insurance carriers and related activities. Despite this rise in unemployment, the industry added 4,500 jobs last month, contributing to a total gain of nearly 40,000 jobs in 2023. Open ... January 2024: Labor Market Pulse
CHICAGO – The first-quarter 2024 iteration of the Semi-Annual U.S. Insurance Labor Market Study, conducted by The Jacobson Group, the leading provider of talent to the insurance industry, and Aon plc (NYSE: AON), a leading global professional services firm, is now open through January 29. For nearly 15 years, the study has provided valuable insights on insurance labor trends and ... Q1 2024 Insurance Labor Market Study Now Open for Participation
In today’s environment, creating an engaging employee experience that transcends geographic boundaries and asynchronous schedules has become a priority for many insurance leaders. In our recent issue of Compass, Corey Pinkham, senior vice president, shares how to cultivate a work environment that positively impacts each individual. Below are just a few of the key takeaways ... Creating a Positive Employee Experience in Today’s Environment
The Jacobson Group is honored to be speaking at the 2024 IASA (Insurance Accounting Systems Association) Xchange Conference in Pittsburgh, Pa. Michael Morris, client advisor, is presenting “The Power of Your Personal Brand.” The session will talk through the importance of personal branding and provide a framework for creating a personal brand that is both ... IASA Xchange 2024